Createxplore is committed to protecting and respecting your privacy.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored and disclosed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.createxplore.com (the Site) or using any services offered through or associated with our Site (the Services), you are deemed to have accepted and consented to the practices described in this policy.
The Site is owned and operated by Createxplore of PO Box 110, Virginia Water GU25 9BQ (our Company Address).
Createxplore processes personal data as a Data Controller, as defined in the Directive and the General Data Protection Regulation (GDPR). Createxplore has a Data Protection Officer (“DPO”) who is responsible for matters relating to privacy and data protection. This Data Protection Officer is Jeremy Forshew and they can be reached at the following email address: email@example.com.
The Site contains links to and from the websites of our partner networks, advertisers and affiliates or to websites shared by other users. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We collect and process personal information so we can provide our Services to you. It’s important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
The data we collect and process about you is explained in the sections below.
You give us information about you by filling in forms on our Site or by corresponding with us by e-mail or otherwise. This includes information you provide when you register to use the Site, subscribe to our marketing database, subscribe to our services, search for a product or service, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey or report a problem with the Site.
The information you give us includes names, email address/ Login details, spatial data (location data), personal characteristics (photographs) and financial transaction history.
We rely upon your explicit consent to use and process the data described above.
This data is necessary for our legitimate interests and for us to fulfill our contractual obligations to you, and we rely on this as a lawful basis to use and process the data described above.
Each time you visit or use our Site, we automatically collect the following information:
We rely upon your explicit consent to use and process the data described above.
We use third parties such as Mailchimp and Hubspot for marketing purposes, Google, and Stripe for payment processing. For more information on how these companies handle your personal data, please refer to their privacy policies.
We rely upon explicit consent to use and process the data described above.
We use your data to carry out our Site and Services in the following ways:
We also use your data to make our Site and Services better in the following ways:
We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under applicable data protection laws. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous enquiry by you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have expressly consented to this.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the Site and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us in writing or by email at firstname.lastname@example.org
We may send you transactional emails that are important to your use of Createxplore, for example to let you know that you have unread messages, to tell you about Projects you may be interested in (if you're a Creator), or to suggest Creators who might be able to help you (if you're an Explorer with an open Project). We will send these even though you may have chosen not to receive marketing emails from us because they are important to making Createxplore work for you. These emails will not incorporate marketing or promotional content and therefore will not include an unsubscribe link.
All of your personal information is protected and we have put in place appropriate physical, electronic, and management procedures to safeguard and secure the data we collect. Your information is stored on secure cloud databases, internal servers, and on third party softwares. Your information is only accessible by employees who have authorised access rights to such information. All of your information is encrypted using SSL technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we use strict procedures and the security features described above to try to prevent unauthorised access.
We only keep your personal information for as long as it’s necessary for our original legitimate purpose for collecting the information and for as long as we have your permission to keep it. We will delete your personal information when you delete your account by contacting us at email@example.com and requesting we delete your account.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We use third parties such as Mailchimp and Hubspot for marketing purposes, Stripe for payment processing and Google for cloud storage purposes. These third parties have access to data we share with their platforms.
The only other circumstances under which we would share your personal data are:
You may choose to share any information, photographs or other content that you voluntarily submit to the Site either on public forums and public areas of the Site or within your private network (meaning other users you have invited or accepted as members of your closed network). Such data will become available and viewable by other users as controlled by any applicable privacy settings that you define. To change your privacy settings on the Site, please go to your account settings. Once you have shared your content or made it public, that content may be re-shared by others.
If you choose to connect to social media networks from the our Site or post any of your content on our Site to those networks, then in accordance with your social media privacy settings, the personal information that you post, transmit, or otherwise make available on the social media platform may be viewed and/or used by other users of those networks and we have no control over such viewing and use and cannot prevent further use of such information by third parties. When you interact with us through social media networks, you acknowledge that we may access your information that is held by that account, solely in accordance with your social media privacy settings. Any links to social media are not under our control and remain solely your responsibility. You acknowledge that any information posted via social media through our Site or any third party you allow to access your content, is done entirely at your own risk and that by posting to a public platform you make that information visible to third-parties who can use that information at their discretion.
You may review, modify, update, correct or remove any personal data you have submitted to the Site at any time. If you remove information that you posted to the Site copies may remain viewable in cached and archived pages of the Site, or if other users or third party APIs have copied or saved that information.
You must respect the privacy of others and you must not disclose any personal details about other people including your family, friends, acquaintances, or other persons that may be misleading or cause them harm or offence. It is your responsibility to obtain their prior express permission in respect of any submission of their data at any time.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated as securely as it would be within the EEA and under the GDPR. Such steps may include our entering into contracts with any third parties we engage and the use of Commission-approved Model Contractual Clauses. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
You can obtain more details of the protection given to your personal data when it is transferred outside Europe (including a copy of the standard data protection clauses which we have entered into with recipients of your personal data) by contacting us as described in the Contact paragraph below.
We will ensure that your personal data is processed lawfully, fairly, and transparently and that it will only be processed if at least one of the following bases applies:
Under the GDPR, you have the right to:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
You have the right to ask us not to process your personal data for marketing purposes. We will get your express opt-in consent before we use your data for such purposes or share your personal data with any third parties for such purposes, but you can exercise your right to prevent such processing by contacting us at the Company Address, via email at firstname.lastname@example.org, or by unsubscribing using the links contained in the marketing emails.
We will notify you and any applicable regulator of a breach of your personal data when we are legally required to do so.
Some of the cookies we use are essential for the Site to operate. If you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Site.
Before any non-essential cookies are placed on your device, you will be shown a pop-up message requesting your consent to setting those cookies. By default, most internet browsers accept cookies, but you can choose to enable or disable some or all cookies via the settings on your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. For further details, please consult the help menu in your internet browser.
We use the following cookies:
You have the right to opt out of social media cookies. To enforce these rights please contact us at email@example.com.
Any changes we may make to our Privacy & Cookie Policies in the future will be posted on this page and, where appropriate, notified to you by email. You will be deemed to have accepted the terms of the updated Privacy & Cookie Policies on your first use of the Site following the alterations. Please check back frequently to see any updates or changes to our Privacy & Cookie Policies.
Questions, comments and requests regarding these Privacy & Cookie Policies are welcomed and should be addressed to our Company Address or to our email at firstname.lastname@example.org.